A leaking pipe or overflowing toilet can turn into a much bigger problem surprisingly quickly. ReliaHeat provides plumbing and heating services across Edinburgh, Midlothian and East Lothian, with urgent appointments available where possible.
If you have an urgent plumbing problem, call us and explain what has happened. We can advise on the next step and confirm current engineer availability.
A leaking pipe or overflowing toilet can turn into a much bigger problem surprisingly quickly. ReliaHeat provides plumbing and heating services across Edinburgh, Midlothian and East Lothian, with urgent appointments available where possible.
If you have an urgent plumbing problem, call us and explain what has happened. We can advise on the next step and confirm current engineer availability.
Not every dripping tap needs an emergency visit, but some problems should not be left until another day.
Contact a plumber promptly if you have:
The important thing is to limit the damage first, then arrange the appropriate repair.
A burst pipe can release a surprising amount of water in a short space of time.
If you can safely reach your internal stop valve, turn off the water supply. In most homes this is found under the kitchen sink, in a utility room or close to where the mains water pipe enters the property.
Move anything valuable away from the leak and avoid electrical fittings that may have become wet.
Once the water has been isolated, contact ReliaHeat and tell us where the leak appears to be coming from.
Water appearing through a ceiling often means there is a leak from pipework, a bathroom, radiator or appliance above.
If possible, turn off the water supply and stop using the affected bathroom or appliance.
Keep away from light fittings or electrical equipment in the wet area. If you believe water has reached electrical wiring, do not take unnecessary risks.
An overflowing toilet needs attention quickly, particularly when the water continues to rise after flushing.
Stop using the toilet and, when possible, isolate the water supply to the cistern.
A blockage may be relatively straightforward, but repeated backing-up or problems affecting several drains can indicate an issue further along the drainage system.
A leaking boiler should be switched off when it is safe to do so.
Do not remove the boiler casing or try to repair internal components yourself. Tell us the boiler make, model and where you can see the water coming from when you call.
Loss of heating or hot water is frustrating, but the cause is not always a plumbing emergency.
Check whether the boiler is showing a fault code and whether other gas or electrical appliances are working normally.
ReliaHeat can investigate boiler faults and heating problems and advise on the appropriate repair.
A blocked sink or toilet may sometimes be dealt with as a plumbing repair.
However, if several drains are backing up at once or the problem appears to involve the main sewer or external drainage, specialist drainage equipment may be required.
That wording avoids promising drainage services you may not actually provide.
Locate the internal stop valve and shut off the supply if water is escaping uncontrollably.
Do not touch electrical fittings that are wet or surrounded by water.
Photos of the leak and surrounding area can help us understand what has happened before attending.
When you call, let us know where the leak is, whether the water has been isolated and whether your heating or hot water has also stopped working.
Boiler and gas-appliance repairs should be left to appropriately qualified engineers.
ReliaHeat is based in Bonnyrigg and serves customers across Edinburgh, Midlothian and East Lothian.
Gas boiler work is completed by appropriately qualified Gas Safe registered engineers.
We explain what we have found and the work required before proceeding with additional repairs wherever practical.
Urgent appointments may be available depending on the problem, location and engineer availability.
Not every plumbing problem needs an emergency appointment.
A dripping tap, slow-running sink or minor radiator issue may usually be arranged as a normal plumbing visit.
A burst pipe, uncontrolled leak or water entering the building fabric should be dealt with more quickly because delaying the repair can lead to further damage.
If you are unsure how urgent the problem is, call ReliaHeat and explain what is happening.
I like this section because it sounds like a tradesperson giving sensible advice rather than sales copy.
Based in Bonnyrigg, ReliaHeat installs boilers across Edinburgh, Midlothian and East Lothian. Contact us with your postcode to confirm availability.
ReliaHeat provides plumbing and heating services across Edinburgh and the Lothians. Urgent appointments may be available depending on the problem, location and engineer availability. Call us with details of the issue and we will confirm the next step.
If it is safe to do so, turn off your internal water stop valve to limit further water damage. Keep away from wet electrical fittings and contact a plumber to arrange the repair.
Turn off the water supply when possible and stop using plumbing or appliances in the room above. Keep away from wet electrical fittings and arrange for the source of the leak to be investigated.
If you smell gas, first call the National Gas Emergency Service immediately on 0800 111 999. Do not operate electrical switches or use naked flames. Once the property has been made safe, further repair work can be arranged if required
Yes. ReliaHeat investigates boiler leaks and heating-system faults. Do not remove the boiler casing yourself. Contact us with the boiler make, model and details of the problem.
Urgent or out-of-hours appointments may be available subject to engineer availability. Call us to confirm the current service and any applicable charges.
Yes. ReliaHeat provides plumbing and heating services across Edinburgh, Midlothian and East Lothian. Contact us with your postcode to confirm appointment availability.
Tell us what has happened, where the property is located and whether you have been able to isolate the water.
We will advise on the next step and confirm current appointment availability.
