ReliaHeat provides boiler repair and fault-diagnosis services across Edinburgh, Midlothian and East Lothian.
If your boiler has stopped working, is losing pressure or is no longer providing reliable heating and hot water, our Gas Safe registered engineers can investigate the problem and explain the available repair options.
Contact us with details of the fault, boiler make and model, and any error code shown on the display.
Boiler faults can have several possible causes, so the system should be inspected before a repair is recommended.
Contact ReliaHeat if you are experiencing:
Please provide the boiler make, model and fault code when contacting us where possible.
Contact us with details of the problem, when it started and whether an error code is displayed.
An engineer will inspect the boiler and relevant heating controls to identify the likely cause of the fault.
We will explain the identified problem and the work required before proceeding with the repair wherever practical.
If a replacement part is required, we will explain the next steps and any additional cost before arranging the work.
Once the repair is complete, the boiler and relevant controls will be tested to check that they are operating correctly.
If you smell gas or suspect a gas leak, do not use this page to request a normal boiler repair.
Turn off the gas supply at the meter if it is safe to do so, extinguish naked flames, open doors and windows, avoid operating electrical switches, and call the free National Gas Emergency Service on 0800 111 999.
If anyone feels unwell, move into fresh air and seek medical assistance.
The National Gas Emergency Helpline operates 24 hours a day across Great Britain.
The emergency helpline is separate from ReliaHeat’s normal repair service.
Contact ReliaHeat during our normal opening hours to arrange a boiler repair appointment. Urgent appointments may be available, subject to engineer availability.
A repair may be the most practical option when the fault is isolated and suitable replacement parts remain available.
Replacement may be worth considering when:
We will explain the identified fault and available options. If replacement is being considered, you can also view our boiler installation service.
A boiler service is a planned inspection, while a repair addresses an existing fault. If your boiler is working but is due its annual service, contact us to arrange the appropriate appointment.
Gas boiler work is completed by appropriately qualified Gas Safe registered engineers.
We explain the identified fault and proposed work before additional repairs are undertaken wherever practical.
ReliaHeat is based in Bonnyrigg and serves Edinburgh, Midlothian and East Lothian.
We are proud of the feedback ReliaHeat has received from customers across the Lothians.
ReliaHeat provides boiler repair services across Edinburgh, Midlothian, East Lothian, Bonnyrigg and surrounding areas.
Contact us with your postcode to confirm appointment availability.
A boiler can stop working because of low pressure, ignition problems, faulty controls, frozen or blocked components, circulation issues or an internal part failure. An inspection is normally required to identify the cause.
Contact us with the boiler manufacturer, model and fault code. We will confirm whether we can work on that appliance and whether parts are likely to be available.
Some faults can be repaired during the initial appointment. Others may require replacement parts or further investigation. The engineer will explain the next steps after diagnosing the fault.
Pressure loss can result from a leak, a faulty pressure-relief valve, an expansion-vessel problem or another system fault. Continually repressurising the boiler without identifying the cause is not a permanent solution.
If water is leaking from the boiler or nearby pipework, switch the appliance off when it is safe to do so and contact a qualified engineer. Do not remove the boiler casing or attempt a gas repair yourself.
This will depend on the boiler’s warranty status, the fault and the manufacturer’s terms. Check your warranty documents before authorising chargeable repair work.
Out-of-hours boiler repair appointments may be available, subject to engineer availability. Contact us to confirm the current service and applicable charges.
